求 英语高手 写一个 外贸函电 急！！

英语高手进！！外贸函电题目。~

Dear Mr.Mrs. xxx,

First of all, I'm deeply sorry for the trouble we caused and please understand our company take your previous email seriously and promise not to make any inconvenience to you ever.

In your email, you firstly mentioned our service fee was too high. I have to say that, based on our company's policies, the economic situations and the raising cost, our service is really worthy your money.

Then you mentioned our repair service was not in time. Please understand it's not how our machinists usually do, the delay in your case was an accident in time communication and misunderstanding, and it won't happen again.

At last you pointed out that our machinists were not in good manner and temper. I, on behalf of them, hereby give our sincere apology for that and will train our men to be more professional.

If you have any other questions, I'm always available at XXXX(写电话). Looking forward to your call and hopefully we could talk about future cooperations. Please give us a chance to let you believe in us again.

Sincerely yours.
xxxxx

love and leave

To me, the only hope is taking care
Of you, and burning all my cosmos up
To lighten heart of you and waiting there
For you. It's love that likes a coffee cup.
A mix of bitter coffee and sweet one,
A little warm, a little alluring, taste it.
Then love, the coffee cup, becomes a gun
Which aims your head. you're in a coffin pit,
When you awake from lure of love, you find
It. always arm yourself and never be hurt.
So dear, although i love you, please don't mind
That i shall leave you. pardon me my pert.
"There's nothing in the world I'd rather do
Than missing you till my life ends."i coo.

(1) order no.123 housewares goods received 50 cases
(2) including 7 box, inside vessel damage
(3) inspection reports prove damage is improper packing
(4) claim damages and inspection plan 50000 yuan

Dear Sirs

Re: Order #123

We received total 50 cartons housewares.
On examining your goods, there are 7 cartons are broken, and the goods inside are badly damaged.
Attached please find the surveyor’s report. you will see these articles are seriously damaged, and it's caused by your poor packing of the goods .

Now we ask you to pay for the loss we suffered and the inspection cost total RMB5000,0.00 .

Best regards
XXX.